TICKETING FAQS
WHAT ARE YOUR TICKET PRICES?
Online Timed Tickets:
WHAT ARE TIMED TICKETS?
Reserve your entry time with our Timed Tickets. Save time and money when you buy online! Enter during your selected time slot and stay as long as you wish within operating hours. These tickets can be pre-purchased online for same day and onwards (subject to availability during peak times). Please note that Timed Ticket availability can change depending on peak periods such as school holidays and long weekends.
I CAN'T MAKE IT FOR MY TIME SLOT, AM I OUT OF LUCK?
We will be able to reissue you another ticket for the next available time slot.
WHAT ARE THE EXPRESS ANY TIME TICKETS?
Express Anytime Tickets are our premium ticket choice- no reservations required. These tickets are valid for 365 days from date of purchase and can be used at any time during our operating hours. Based on availability.
HOW DO I BUY TICKETS?
Save time and money with online Timed Tickets. These tickets can be pre-purchased online for a next day visit and onwards. A limited amount of walk-up tickets are also available for purchase at our Guest Services or at one of our self-serve kiosk machines.
DO WE NEED TO PRINT THE TICKETS BEFORE HAND?
No, you can show your e-ticket on your smartphone. Please ensure the tickets are downloaded displaying the barcode and ready to be scanned with the screen brightness all the way up.
WHAT IS YOUR RETURN POLICY AND ARE THE TICKETS REFUNDABLE?
Tickets are non-refundable and will not be replaced if expired, destroyed, lost or stolen.
VISIT FAQS
I'm in line to buy tickets. Why are there only 1-2 cashiers selling tickets?
During peak times, we limit the number of ticket sellers in an effort to monitor and manage guest flow.
When are your peak hours?
On weekends, holidays and throughout the summer season, our peak hours are 11am – 4pm. Peak hours for weekdays during our off season are 11am-2pm.
How long does it take to get through the aquarium?
The experience takes approximately 2 to 2.5 hours. However, this time can vary person to person.
Is there a coat check or cubbies to store my personal items?
Coat check is unavailable.
Do you offer wheelchairs?
Yes, we have wheelchairs free of cost. You will need to leave a piece of ID at Guest Services. Please note these wheelchairs are subject to availability.
Are you part of Access 2 Entertainment?
Ripley’s Aquarium of Canada is part of the Access 2 Entertainment program. We are committed to providing you with equal access to our products and services in a manner that respects your dignity, individuality and independence. We will not make assumptions about your needs, but will rely on you to guide us regarding the best way to assist you.
Are outside food and beverages permitted in the aquarium?
Outside food and beverages are not permitted onsite.